Responsible Gaming
Gaming Should Be Entertainment
At Star Casino, we believe that gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. Please gamble responsibly and within your means.
If you find yourself struggling with your gaming habits, help and support are available.
Age Verification
Star Casino is only available to individuals who are 18 years of age or older, or the legal gambling age in your jurisdiction within Australia, whichever is applicable.
We are committed to preventing underage gambling and maintaining a safe gaming environment for all players.
Warning Signs of Problem Gambling
If you recognise any of these signs in yourself or someone you know, support is available:
- Chasing losses: Continuing to gamble to recover money you've lost
- Hiding gambling: Keeping your gaming activity secret from family or friends
- Increasing stakes: Needing to gamble with larger amounts to get the same excitement
- Loss of control: Being unable to stop or reduce your gaming
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Financial strain: Borrowing money or going into debt to fund gambling
- Mood changes: Becoming anxious, irritable, or depressed when not gambling
- Tolerance: Needing to gamble more frequently or with more money
- Failed attempts to quit: Repeatedly trying and failing to cut back on gambling
Self-Help Tools & Protections
Star Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified timeframe
- Loss Limits: Set a maximum amount you're willing to lose within a specified timeframe
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Session Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming at Star Casino
- Account Closure: Request to close your account permanently
To access these tools or discuss your gaming habits with our responsible gaming team, please contact Star Casino customer support.
Support & Help Services
If you or someone you know is experiencing gambling-related difficulties, please reach out to one of these organisations:
Australia
Gambling Help Online
Website: www.gamblinghelponline.org.au
Free counselling, support groups, and information services available across Australia
United Kingdom
GamCare
Website: www.gamcare.org.uk
Free confidential advice and support for problem gamblers
GamStop
Website: www.gamstop.co.uk
Free national self-exclusion scheme for online gambling
Canada
Responsible Gambling Council
Website: www.responsiblegambling.org
Resources and support for problem gambling across Canada
United States
National Council on Problem Gambling
Website: www.ncpgambling.org
National helpline: 1-800-522-4700
Information, referrals, and support services
Germany
Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800-137 27 00 (free, confidential)
Information on problem gambling and treatment options
If You Need Help
If you think you may have a gambling problem, please seek help immediately. There is no shame in reaching out – support services are confidential, professional, and available to help you regain control.
Contact one of the organisations listed above, speak with a trusted family member or friend, or reach out to your healthcare provider.
Remember: Help is available, and recovery is possible.
This page provides general responsible gaming information. Star Casino is committed to promoting safe and responsible gaming in accordance with Australian gaming regulations. For specific assistance with our self-help tools or responsible gaming policies, please contact our customer support team.